Coronavirus – Customer Service Updates and Information
Page last updated: 23rd July 2021
Due to the current restrictions and in the interest of protecting our customers and colleagues we have made some temporary changes to the way we can serve you best. You’ll find all the relevant information on these changes below.
Customer Contact Centre
For any enquiries, you can contact us as normal, by phone (01453 548128), email (firstname.lastname@example.org) or by live chat during these hours:
Monday to Friday – 09:00 until 20:00 Saturday & Sunday – 09:00 until 17:35 (we have reduced levels of staff at weekends so wait times may be increased)
All mail order services are currently fully operational.
Our Opening Times
FACE-TO-FACE APPOINTMENTS - AVAILABLE FROM 4th MAY 2021
Some print Services will be able to resume. More information on which services will be available on our Print Service Page
Our Social Distancing Measures
We are not able to allow people to come in and browse, in the interest of the safety of our colleagues and other customers and also to conform with the current government guidelines, we will be putting the following measures in place;
⦁ Hand sanitiser will be provided at the door for all customers and staff to use. ⦁ Our new temporary store will be cleaned throughout the day as necessary and after each customer appointment, there may be times you will be asked to wait whilst we complete this. ⦁ We will only admit one group of customers (maximum of two people) at any one time. ⦁ All visitors will be asked to wear a face-covering before entering our building, likewise, any staff member who interacts with you will also wear a face covering. ⦁ If the store is full you will need to wait outside until requested to come in by a member of staff, you may have to wait longer than you are used to. ⦁ Any children entering the shop must be accompanied by an adult. All children must stay with the adult whilst in our store. ⦁ There will be areas of the store for you to stand whilst you are with us, please wait in areas as directed by our staff members. These are there to allow us to keep a safe distance from one another. ⦁ Although we encourage you to make an appointment, we will try to accommodate all customers throughout the day. Customers that have made appointments will take priority over any drop in customers although we will always try to assist you, even if this means doing so outside of the building.
Payments and cash handling
Where possible, we ask if you could please use card payments until further notice. We have contactless payment options for amounts up to £45 set up in-store, and card payments for everything else.
Click & Collect
From the 9th of April, you will be able to collect goods that you have paid for and ordered online from our Customer Contact Centre. If you have paid for goods you wish to collect via finance, you will need to bring identification along with you that matches the details on the agreement.
Part Exchanges -
We will be happy to see customers who wish to part exchange their equipment with us. Unfortunately, we will not be able to process and handle the equipment on the same day. All goods brought in will need to wait 72 hours before can inspect them. If you are not local to us, we can arrange to have the goods collected from you so we can be ready before you travel. Please click here for an enquiry form or contact the sales office on 01453 548128 to arrange a collection.
We have some demonstration items on display, these will be available to purchase. It may not always be possible to fully demonstrate equipment like binoculars that you’d hold up to your face to use. In these instances you can purchase the goods and try them at your leisure, if not suitable, they can be returned, please see our returns policy.
Please use the below form to request an appointment, once you have made a request we will be back in touch to confirm your chosen time and give you details of how to find us.
We would like to thank you for your patience whilst we try to operate our business in the best way we can during these challenging times. Stay Safe and we hope we can resume to some kind of normality soon.
Lets Arrange Your Appointment
Appointments are unavailable before 4th May 2021 (Subject to change)
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Clifton Cameras is authorised and regulated by the Financial Conduct Authority, register number FRN728300 and act as a credit broker and not a lender. Finance is provided through the Deko platform by Omni Capital Retail Finance Limited. Omni Capital Retail Finance Limited is authorised and regulated by the Financial Conduct Authority (register number 720279).