Coronavirus – Customer Service Updates and Information
Page last updated: 30 May 22
It's been a changeable time for us all, but we're happy to have our Dursley store open to the public, without the need to book any time slots. Please note that our store is closed on Wednesdays and Sundays. Please see the information below for our latest opening times.
In the interest of protecting our customers and colleagues, we request that masks are to be worn when in-store unless you are exempt.
Customer Contact Centre
For any enquiries, you can contact us as normal, by phone (01453 548128), email (firstname.lastname@example.org) or by live chat during these hours:
Monday to Friday – 09:00 until 20:00
Saturday & Sunday – 09:00 until 17:35 (we have reduced levels of staff at weekends so wait times may be increased)
All mail order services are currently fully operational.
Our Opening Times
Jubilee Bank Holiday Opening Times:
Bank Holiday Deliveries: Please note that Parcelforce will not be operating on Thursday 2nd and Friday 3rd of June. Therefore orders must be placed by Wednesday 1st June for Saturday delivery (if Saturday delivery is selected at checkout). For Next Working Day and Standard Shipping options, orders placed on Wednesday will be delivered on Monday 6th June at the earliest.
Clifton Cameras Print Services
Some print Services will be able to resume. More information on which services will be available on our Print Service Page
Our Social Distancing Measures
In the interest of the safety of our colleagues and other customers and also to conform with the current government guidelines, we will be putting the following measures in place;
⦁ Hand sanitiser will be provided at the door for all customers and staff to use.
⦁ Our store will be cleaned throughout the day as necessary, there may be times you will be asked to wait whilst we complete this.
⦁ All visitors will be asked to wear a face-covering before entering our building, likewise, any staff member who interacts with you will also wear a face covering.
⦁ If the store is full you will need to wait outside until requested to come in by a member of staff, you may have to wait longer than you are used to.
⦁ Any children entering the shop must be accompanied by an adult. All children must stay with the adult whilst in our store.
Payments and cash handling
Where possible, we ask if you could please use card payments until further notice. We have contactless payment options for amounts up to £45 set up in-store, and card payments for everything else.
Click & Collect
From the 9th of April, you will be able to collect goods that you have paid for and ordered online from our Customer Contact Centre. If you have paid for goods you wish to collect via finance, you will need to bring identification along with you that matches the details on the agreement.
Part Exchanges -
We will be happy to see customers who wish to part exchange their equipment with us. Unfortunately, we will not be able to process and handle the equipment on the same day. All goods brought in will need to wait 72 hours before can inspect them. If you are not local to us, we can arrange to have the goods collected from you so we can be ready before you travel. Please click here for an enquiry form or contact the sales office on 01453 548128 to arrange a collection.
We have some demonstration items on display, these will be available to purchase. It may not always be possible to fully demonstrate equipment like binoculars that you’d hold up to your face to use. In these instances you can purchase the goods and try them at your leisure, if not suitable, they can be returned, please see our returns policy.
We would like to thank you for your patience whilst we try to operate our business in the best way we can during these challenging times. Stay Safe and we hope to welcome you to our store soon.