01242 339285
Customer Service Updates and Information
Page last updated: 01/03/24
Customer Contact Centre
For any enquiries, you can contact us as normal, by phone (01242 339285), email (sales@cliftoncameras.co.uk) or by live chat during these hours:
Monday to Friday – 09:00 until 20:00
Saturday & Sunday – 09:00 until 17:35 (we have reduced levels of staff at weekends so wait times may be increased)
All mail-order services are currently fully operational. For our latest Delivery Updates click here >
Our Opening Times
Clifton Cameras Regular Opening Times
Clifton Cameras Print Services
Our print services are now back up and running. Head over to our Print Service Page to find out more.
Our Social Distancing Measures
While we are no longer required to social distance or wear masks indoors, we are continuing with some measures to help reduce the spread of Covid-19 as it becomes part of our daily lives.
In the interest of the safety of our colleagues and other customers and also to conform with the current government guidelines, we will be continuing with our current measures of:
⦁ Hand sanitiser will be provided at the door for all customers and staff to use.
⦁ Our store will be cleaned throughout the day as necessary, there may be times you will be asked to wait whilst we complete this.
⦁ If the store is full you will need to wait outside until requested to come in by a member of staff, you may have to wait longer than you are used to.
⦁ Any children entering the shop must be accompanied by an adult. All children must stay with the adult whilst in our store.
Payments and cash handling
Where possible, we ask that you could please use card payments until further notice. We have contactless payment options for amounts up to £45 set up in-store, and card payments for everything else.
Click & Collect
From the 9th of April, you will be able to collect goods that you have paid for and ordered online from our Customer Contact Centre. If you have paid for goods you wish to collect via finance, you will need to bring identification along with you that matches the details on the agreement.
Part Exchanges -
We will be happy to see customers who wish to part exchange their equipment with us. If you are not local to us, we can arrange to have the goods collected from you so we can be ready before you travel. Please click here for an enquiry form or contact the sales office on 01242 339285 to arrange a collection.
Demonstrations
We have some demonstration items on display, these will be available to purchase. It may not always be possible to fully demonstrate equipment like binoculars that you’d hold up to your face to use. In these instances you can purchase the goods and try them at your leisure, if not suitable, they can be returned, please see our returns policy.
We would like to thank you for your patience whilst we try to operate our business in the best way we can during these challenging times. Stay Safe and we hope to welcome you to our store soon.
