Whether it's an item you've ordered that you're not 100% happy with, or sadly it has a defect, we try to make the returns processes easy and hassle-free. Below is a form we require for you to fill out to help with the speed and processing of our returns. Before you fill the form in please read our terms and conditions below;
Right to Cancel & Returns
You have the right to cancel your order from the point of placing your order until 14 days after receipt of your goods. This is the cooling-off period. All cancellations must be made by phone to 01453 548128 and confirmed in writing within 14 days of receiving the goods, quoting your order no and your postcode. We will then give you a cancellation number pertaining to your order for your reference. Any goods received that haven’t been canceled in this way will not be dealt with under the cooling-off period.
The 14 day Cooling-Off period is not a 'try before you buy' period. Any products returned to Clifton Cameras under the Cooling Off Period must meet the requirements outlined in section 4.3.
Where Clifton Cameras have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Clifton Cameras. Clifton Cameras will only accept returned goods complete with their original packaging and which do not exhibit any signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery, in accordance with the Consumer Contracts Regulations 2013, will invalidate your right to cancel the contract or may be subject to a restocking fee. When evaluating cameras you agree to keep shutter actuations (pictures taken) to an absolute minimum. As shutter actuations are measurable, products with excessive actuations are not considered to be new. We deem that an excess of 30 shutter actuations is beyond that needed to fairly inspect goods during your cooling off period and in such circumstances, reserve the right to apply a restocking fee.
Where Clifton Cameras have supplied goods to you, these goods must be returned to Clifton Cameras Ltd, Returns Department, Unit 12 Brunel Court, Waterwells Business Park, Quedgeley, Gloucestershire, GL2 2AL or be available for collection by Clifton Cameras. The cost of returning goods is non-refundable, and where Clifton Cameras collects goods, the direct cost of such will be deducted from the refund. If an item is deemed faulty on arrival we will reimburse return carriage costs up to the value of £10 or offer to collect the goods from you. Any costs outside of this amount need to pre-authorised by us prior to sending. When returning goods to Clifton Cameras, we recommend using an insured and trackable service and one which requires us to sign for the parcel upon receipt.
Software returns - Software, Memory Cards, and Flash Drives may only be returned if they are unopened and in their original packing. This policy is to avoid any potential breach of the Copyright Descriptions and Patent Act (CDPA) 1988. All opened software is exempt from return under the terms of the Consumer Contracts Regulations 2013. Software, Memory Cards or Flash Drives which arrive damaged or is physically faulty may be returned under our normal returns policy.
Once a notice of your cancellation has been received in writing Clifton Cameras will make a refund of the contract price to your debit/credit card or Paypal account used to purchase the goods. This will be done within 30 days of the date of cancellation. When finance has been used to make a purchase, Clifton Cameras will cancel your contract with the finance provider who in turn will refund any deposit paid to them. Please check the terms of your application or contact the finance provider for more information.
Where goods purchased from Clifton Cameras display a fault or defect, you should immediately contact Clifton Cameras to report the issue. All reported faults will need to be assessed by Clifton Cameras and in some cases, by the manufacturer or repair agent. Where goods have to be returned to the manufacturer or repair agent, Clifton Cameras cannot always provide a time frame for assessment and or work to be carried out.
The cost of returning goods to Clifton Cameras for assessment under warranty may be payable by the customer, depending on the circumstances. Each reported fault will be assessed on a case by case basis.
Faults or damage deemed to have been caused by misuse or accidental damage will not be covered under the terms of warranty and the cost of assessment and repair of a product in these circumstances would be chargeable to the customer.
Your statutory rights are not affected.
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Clifton Cameras is authorised and regulated by the Financial Conduct Authority, register number FRN728300 and act as a credit broker and not a lender. Finance is provided through the Deko platform by Omni Capital Retail Finance Limited. Omni Capital Retail Finance Limited is authorised and regulated by the Financial Conduct Authority (register number 720279).