Coronavirus – Customer Service Updates and Information
Page last updated: 5th January 2021
Due to the current restrictions and in the interest of protecting our customers and colleagues we have made some temporary changes to the way we can serve you best. You’ll find all the relevant information on these changes below.
Customer Contact Centre
For any enquiries, you can contact us as normal, by phone (01453 548128), email (email@example.com) or by live chat during these hours:
Monday to Friday – 09:00 until 20:00
Saturday & Sunday – 09:00 until 17:35 (we have reduced levels of staff at weekends so wait times may be increased)
All mail order services are currently fully operational.
Our Opening Times
Clifton Cameras Print Services
Unfortunately, we have temporarily suspended our printing and passport services until we resume normal service at our Dursley retail store.
Key Changes to our services
Click & Collect - Not Available
From 5th of January 2021 we can not process any click and collect orders due to the current UK Lockdown laws.
Part Exchanges - Still Available Online
We are still able to process part exchanges through our online collection service. For more information on how this works please take a look are our Part Exchange page.
Demonstrations - Not Available
We are currently unable to do customer demonstrations during the current UK lockdown laws. If you have any questions about a product you are interested you can still speak to our team via our live chat system, emails and over the phone.